Returns and Refund Policy

At owalarally, we value your satisfaction and want to ensure you have an easy and convenient shopping experience. Please take a moment to understand our return and refund policy.

We accept returns within 30 days of purchase. Returned items must be unused, in the same condition as when you received them, and in their original packaging.

Certain items cannot be returned, including but not limited to:

To initiate a return, please contact our customer support team at help@thriftpro.com. We will provide you with return instructions and, where applicable, a return authorization.

Unless the return is due to our error, the customer is responsible for return shipping costs. If it is our error, we will provide a prepaid return label.

Once we receive and inspect your return, we will send you an email notification that we have received your returned item. We will also notify you whether your refund request has been approved.

If your return is approved, we will process your refund and credit it back to your original payment account. Please allow up to 7 business days for the refund to appear in your account.

If you have not received your refund within the expected timeframe, please check your bank account, contact your credit card company, or payment service provider. Refunds may take some time to be officially posted.

We do not offer direct exchanges. If you would like a different item, you will need to return the original item according to our return policy and place a new order for the desired item.

If you receive a damaged product, please contact us immediately with details of the damage and attach photos, requesting a replacement or refund. Please be sure to keep the original packaging and the damaged item as evidence, depending on the circumstances.

If you have any questions or concerns about our return and refund policy, or if you need assistance with a return or refund, please feel free to contact our customer support team at help@thriftpro.com. We are here to help!